We want you to love what you ordered. If something is not right, here is how returns, exchanges and refunds work at HerBeautyCare.
5-Day Return Window
You may request a return within 5 days of receiving your order. To qualify, the item must be unused, unopened and sealed, in its original packaging, with your order number or proof of purchase. Return courier charges are paid by the customer, unless the return is due to our error.
Hygiene Note
For your safety, opened or used skincare and makeup products cannot be returned or exchanged — unless they arrived damaged, defective or incorrect.
Damaged, Defective or Wrong Item?
Please inspect your parcel on arrival and contact us within 24 hours with clear photos (an unboxing video helps us resolve things fastest). If the fault is ours, we will replace the item or refund you in full — including courier costs.
How to Start a Return
Message us on WhatsApp at 0333 4913342 or email hello@herbeautycare.com with your order number and reason. We will confirm eligibility and share the return address and instructions. Parcels sent back without prior confirmation cannot be accepted.
Exchanges
Want a different product instead? The quickest route is to return the eligible item and place a fresh order once your return is approved.
Refunds
Once your return arrives and passes inspection, we will confirm approval on WhatsApp. As orders are paid by Cash on Delivery, refunds are sent by bank transfer, JazzCash or EasyPaisa — usually within 7–10 business days of approval.
Any questions at all, reach out — we are happy to help.